TERMS AND CONDITIONS
These terms and conditions (the "Terms and Conditions") govern the use of atma.org (the "Site"). This Site is owned and operated by ATCMA. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Membership Subscription — Payment, Renewal, and Refund Policy
Membership with the British Columbia Association of Traditional Chinese Medicine and Acupuncture Practitioners (ATCMA) is offered on an annual subscription basis. Practitioner, Supporting, and Student memberships are set to automatically renew each year to ensure uninterrupted access to member benefits, professional resources, advocacy support, and insurance discounts.
By enrolling in a membership subscription, members authorize automatic annual renewal using the payment method on file. Prior to the renewal date, our secure external payment provider will issue an automated email reminder notifying members of the upcoming charge. This advance notice provides the opportunity to review, update, or cancel the subscription before the renewal is processed.
ATCMA may occasionally change subscription fees, and notice will be delivered in advance to all members via email prior to these changes.
Membership Subscription Cancellation Rights
Members may cancel their membership at any time — whether before or after a renewal date — by providing written notice to info@atcma.org . No cancellation fee or penalty will apply.
Membership Subscription Refunds
- If ATCMA receives written notice of cancellation within 7 days of the date a membership fee is paid (whether for a first-time membership, renewal, or reinstatement), the member will receive a full refund, with no deductions or penalties.
- If written notice is received after 7 days, the member will receive a prorated refund, calculated based on the number of days remaining in the membership period from the date ATCMA receives the notice.
Lifetime Membership — Refund and Cancellation Policy
A Lifetime Membership is a one-time payment that provides the member with ongoing access to all of ATCMA's member benefits for the duration of their lifetime membership.
Non-Refundable
Once the 7-day cooling-off period described below has passed, Lifetime Membership payments are non-refundable. This policy is disclosed to all members prior to purchase.
7-Day Cooling-Off Period
Members who wish to cancel their Lifetime Membership and receive a full refund of the amount paid may do so by submitting a written request to ATCMA within 7 days of the date payment was made. Requests must be submitted in writing to info@atcma.org. The date ATCMA receives the written request — not the date it is sent — determines whether the request falls within the cooling-off period.
Refund requests received after the 7-day cooling-off period has ended will not be granted, and the Lifetime Membership will remain non-refundable.
Intellectual Property
All content published and made available on our Site is the property of ATMA and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
- Harass or mistreat other users of our Site;
- Violate the rights of other users of our Site;
- Violate the intellectual property rights of the Site owners or any third party to the Site;
- Hack into the account of another user of the Site;
- Act in any way that could be considered fraudulent; or
- Post any material that may be deemed inappropriate or offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
User Contributions
Users may post the following information on our Site:
By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.
Accounts
When you create an account on our Site, you agree to the following:
- You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
- All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
- Courses;
- Events; and
- Memberships.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
Event and Course Registration — Cancellation and Refund Policy
Recorded/On-Demand Online Courses
Once purchased, recorded or on-demand online course content is made available to you immediately. Because access to this digital content begins at the time of purchase, no refunds will be issued for recorded online course purchases, regardless of whether the content has been accessed or completed. This policy is disclosed to you prior to purchase.
Live Events and Courses (In-Person or Live Online)
If you need to cancel your registration for a live event or course, refunds will be issued according to how far in advance ATCMA receives your written cancellation notice, relative to the scheduled date of the event or course:
Notice Received | Refund |
60 days or more before the event/course date | 100% of the amount paid |
30–59 days before the event/course date | 50% of the amount paid |
7–29 days before the event/course date | 25% of the amount paid |
Less than 7 days before the event/course date | No refund |
Cancellation notices must be submitted in writing to info@atcma.org. The date ATCMA receives your notice — not the date it is sent — determines which refund tier applies.
If ATCMA Cancels an Event or Course
If ATCMA cancels a scheduled event or course for any reason, all registered participants will receive a full refund of the amount paid, regardless of the notice periods above. ATCMA is not responsible for any related costs incurred by participants, such as travel or accommodation.
Processing
Approved refunds will be issued within 15 business days of ATCMA receiving your cancellation notice (or of ATCMA's own cancellation of the event/course), using the same payment method originally used, where possible.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
We accept the following payment methods on our Site:
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Consumer Protection Law
Where the Business Practice and Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
Limitation of Liability
ATCMA and our directors, officers, agents, employees, volunteers, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless ATCMA and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Province of British Columbia.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
604.428.6226
info@atcma.org
#402 - 1755 W Broadway Vancouver BC Canada V6J 4S5
You can also contact us through the feedback form available on our site
Effective Date:September 1, 2026
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