Frequently Asked Questions (FAQ)
Thank you for your interest in joining ATCMA! Wondering what to do next? Our website provides all the tools and resources you need to get started. Explore our FAQ section for detailed guidance on membership, renewals, courses, and more. Let us help you make the most of your ATCMA experience!
How Do I Join ATCMA?
- Click on "Become a Member" under Join ATCMA section.
- Select the membership you want (Student, Practitioner (annual renewal), or Lifetime)
- Complete the required personal details and submit your application.
- Finalize the membership payment.
How Do I Renew My Membership?
- Log in to your member account by going to the upper right corner of any ATCMA website pageand click on "LOGIN"
- If you’ve forgotten your password, click Forgot Password, and a reset email will be sent to you.
- Can’t find your account or need more help? Please contact info@atcma.org so we can help you resolve your issue.
- Navigate to the "Billing" section on the left panel by clicking your account page.
- Select "Renew" or choose the membership you would like (e.g., Annual Practitioner Membership) and proceed with the payment process.
How Do I Use a Membership Discount Code?
Occasionally, ATCMA will offer a discount incentive to join as a member. If you have a current discount code, this is how to apply it when you sign up new or renew your membership.
1. Log in to your member account:
- Go to the upper right corner of any ATCMA website page and click "LOGIN."
- If you don’t have an account yet, you can click Register an Account on the same page to create one.
- If you’ve forgotten your password, click Forgot Password to receive a reset email.
2. Access your billing page: Navigate to the "Billing" section on the left panel by clicking your account page.
3. Select membership type: Choose Renew for existing memberships or select the membership type you wish to purchase (e.g., Annual Practitioner Membership), and proceed to checkout.
4. Apply the discount code: On the payment page, click Add Promotion Code, enter your discount code, and click Apply.
7. Complete the payment: Follow the remaining prompts to complete your payment and finalize your membership.
How Do I Update My Public Practitioner Profile?
1. Log in to your account.
2. Go to the "Hi [practitioner name]" icon at the top right corner.
3. Click on My account.
4. In the panel on the left, click on Business. Here you can update your profile picture, your biography, your practitioner information, your clinic address, and your contact information, including email, phone, and website.
5. Choose "yes" or "no" to whether you'd like your profile to show up publicly.
6. Enter all the information you'd like to show up publicly about your practice/business. Make sure to click "Update" for each section.
Note that this information will show publicly on the Find A Practitioner page.
You can preview how your profile page will show up by clicking on the "My Practitioner Page" button.
What If I Have More Than One Clinic I Work At? How Do I Put More Than One Clinic On My Profile?
Unfortunately, you can only list one clinic address on the Business/Your Business/Clinic Address section. However, we recommend you include the addresses, contact information, and websites of any clinics you want to list in your Biography section of the Business account page.
You can find that biography section on the account page area that looks like this:
How Do I View the Details of My Membership and Update My Account Information?
1. Log in to your account.
2. Go to the "Hi [practitioner name]" icon at the top right corner.
3. Click on My account.
4. In the panel on the left, click on Account.
5. Here you can find your ATCMA membership, renewal date, member ID. You can also change your preferred language, contact information (NOT publicly displayed), and password.
What Are the Benefits of ATCMA Membership?
- You’ll find a list of the benefits on this page Benefits of ATCMA Membership.
- Key benefits include:
- Free or discounted courses
- Discounts on TCM and other services and products: Keep checking this page, as we often add new discount benefits and you don’t want to miss out!
- Access to member-only resources that help you with information about key issues related to our profession, support for your ICBC questions, clinical research updates, and practice management tips.
- Discounted rates on professional liability and other coverage essential for running a TCM practice in BC.
- Access to getting grouped/discounted extended health insurance benefits for you, your family, and (if you choose) your clinic practitioners.
- Free or discounted rates to post on our Classifieds and Ads page.
- A chance to list your practice on our “Find a Practitioner” page.
- And, of course, the MOST important piece—advocacy and representation of TCM that impacts how you get to practice!
How Do I Watch Courses?
- Log in to your account.
- Go to the "Hi [practitioner name]" icon at the top right corner.
- Click on My account.
- Click on "My Courses” in the left panel.
- Select and complete your desired course.
How Do I Get My Course Certificates?
***Please note that ATCMA course certificates will only be given for those courses that you attend live, either in person or online. We do NOT offer certificates for courses that are taken by recording, as we cannot track if or how much of the course you have completed.
**As of January 2025, ATCMA will upload certificates for you for any ATCMA course that you attend live.
1. To find your certificates, log in to your account.
2. Go to the "Hi [practitioner name] icon at the top right corner
3. Click on My account.
4. From the account page, click on “Certificates” on the left panel.
How Do I Obtain BFL Liability Insurance Coverage?
1. Log into your ATCMA account to acquire your Member ID, which you’ll need to provide. You’ll find this number by clicking on “Profile” from the left panel of your account page. The number is found in the “Details of your membership” section.
2. Contact BFL liability insurance agent Selina Zhang at szhang@bflcanada.ca to obtain or renew your insurance coverage.
3. Please note that only active ATCMA members are eligible for the discounted insurance rate.
I’m a Member with ICBC Questions; How Can I Get Help?
1. Contact info@atcma.org with your question.
2. Your email will be forwarded to our Executive Director who can either answer your question or pose it for answers from ICBC.
How Do I Collaborate with ATCMA as a Speaker or To Host a Workshop?
1. To explore opportunities as a speaker or workshop presenter, please contact us at info@atcma.org and submit the following details:
- Your full name
- Duration of the seminar you wish to present
- Title of the seminar
- Abstract or summary of the seminar
- Speaker’s background information
2. Someone from our office will contact you.
I don't want to be listed on ATCMA's "Find a Practitioner" page, but I do want to be an ATCMA member. What do I do?
1. If you have never chosen to opt into ATCMA's option to be listed publicly, the default is that your clinic and any information about you will NOT show up on ATMCA's website.
2. If you have previously chosen to be listed, but want to be unlisted on ATCMA's website then complete the following steps.
3. Log in to your account.
4. Go to the "Hi [practitioner name]" icon at the top right corner.
5. Click on My account.
6. Scroll down to the "Your Business" section.
7. In the window that says "Your clinic is listed correctly," choose the "X Request Unlisting" link, and your information will NO longer show up on ATCMA's "Find a Practitioner" page.
Other questions?
For further inquiries, please reach out to our team at info@atcma.org.